What Flushing Homeowners Say About DryMark Restoration Flushing
We’ve restored more than 12,000 homes since 2011, and every job starts with a written price and ends with a documented photo record. Reviews don’t come from asking nicely. They come from showing up when we say we will, explaining the moisture readings in plain language, and leaving the place dry. Here’s what Flushing neighbors have told us after we finished the work.
Recent Reviews
Our basement took water during that March storm when the sewer backed up on Sanford Avenue. Alicia’s crew was here in under two hours, and before they touched anything, we had a written scope with line-item pricing. The photo record they sent to our adjuster got the full claim approved in four days. The drying log showed vapor pressure differential every six hours. I didn’t know what that meant until they explained it: the machine tells us when the wall is actually dry, not just surface-dry.
Grace L., Sanford Avenue, Flushing
We bought a co-op near Bowne Park and found black mold behind the bathroom vanity during renovation. Three companies gave us estimates over the phone. Alicia Brennan came out with a moisture meter, showed us the affected square footage, and gave us a written price before any containment went up. The tertiary drying phase took an extra day because the plaster was thicker than expected, but they didn’t charge more. Haven Standard, Clause 1: the price was the price.
Rohan P., Bowne Park area, Flushing
A pipe burst in our two-family on 164th Street while we were visiting family in January. The super called DryMark and they had industrial dehumidifiers running before we got back from LaGuardia. Alicia sent us a photo record of every room, every day, with psychrometric data attached. Our insurance company paid the invoice without a single dispute because the documentation matched their requirements exactly. The subfloor read 21 percent moisture on day one and 7 percent on day four. That was the whole story.
Allison A., 164th Street, Flushing
After a kitchen fire on our block in Auburndale, the smoke damage went through the HVAC system. We had a quote from another company that seemed low, so we brought it to Alicia for the free second opinion. She pointed out they hadn’t scoped the ductwork or the insulation above the drop ceiling. Her written estimate was higher but it was complete, and when the adjuster saw the photo documentation of the fire residue in the ducts, he approved the full scope. No surprises, no scope creep.
Grace K., Auburndale, Flushing
Our tenant reported water staining on the ceiling of our Roosevelt Avenue rental. I expected a long back-and-forth with the insurance company. Instead, DryMark’s technician arrived in uniform, license number visible, and used thermal imaging to find the leak origin in the roof membrane. The written price came before the ladder went up. They documented the water migration path with photos, dried the cavity with Injectidry hoses, and delivered a 365-Day Done Right Promise in writing. When the stain reappeared two months later, they came back and fixed the secondary leak at no charge. The warranty wasn’t a marketing line. It was a signed guarantee.
Rohan P., Roosevelt Avenue, Flushing
We inherited a house in Flushing from my aunt and found sewage backup in the crawl space. The smell was one problem. The bigger problem was whether we’d ever get it documented for the estate insurance. Alicia’s team treated it as a biohazard from hour one: full PPE, negative air machines, and a photo record that showed every stage of removal, cleaning, and verification. The written scope included line-item pricing for soil removal, antimicrobial application, and structural drying. They answered the phone at 11 p.m. when I panicked about the timeline. A live person, every time.
Grace L., Flushing
Why Customers Trust Us
These reviews repeat the same specifics because our process doesn’t change. Alicia Brennan founded DryMark Restoration in 2011 after working as a claims adjuster and watching homeowners lose coverage because the restoration company didn’t document properly. That’s why every job gets a written price before work starts, Haven Standard, Clause 1. That’s why every visit produces a photo record, included as standard, never an upsell. That’s why our technicians are background-checked, uniformed, and named on the dispatch sheet you’ll receive by text.
Our equipment comes from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry, and we document to IICRC, RIA, and IFA standards because those are the standards insurance companies recognize. The daily moisture logs we produce don’t just track progress. They turn restoration invoices into payable claims.
The 365-Day Done Right Promise is stamped on every job, not offered verbally and forgotten. If it’s not done right, we make it right. And if you have a competitor’s written estimate, we’ll review it at no charge. Our free second opinion has caught incomplete scopes, missing containment, and pricing that didn’t account for Flushing’s older building stock with plaster lath and multi-layer roofing.
We don’t do urgency theatre. We do live phone coverage, 24 hours a day, 7 days a week, with no voicemail trees while water is still moving through your walls. Call (516) 386-9007 and a person answers. That’s not a convenience. It’s the minimum.
Written by Alicia Brennan, Owner at DryMark Restoration Flushing, serving Flushing since 2011.