Our Guarantee & Warranty - DryMark Restoration Flushing

The DryMark Restoration Flushing Guarantee

When we say we stand behind our work, we mean it in writing. Every job we take in Flushing, from a burst pipe in a Kissena Boulevard co-op to a sewage backup near the Flushing Bay waterfront, starts with a signed scope and ends with a signed warranty. We’re Alicia Brennan’s crew, and we’ve restored more than 12,000 homes since 2011 under The Haven Standard. That standard has clauses, not slogans. Haven Standard, Clause 1: a written price before anyone starts work, every time, with no exceptions. Our 365-Day Done Right Promise is stamped on every contract, not printed on a brochure. If it’s not done right, we make it right. No voicemail assurance. No “we’ll see what we can do.” A signed guarantee with an address.

Call (516) 386-9007

What’s Covered

• Workmanship on every trade we touch. Water damage drying, mold remediation, fire and smoke restoration, storm repair, sewage cleanup, biohazard remediation, and full reconstruction, each performed to IICRC, RIA, and IFA standards with daily moisture logs and psychrometric data, the humidity and temperature readings that prove the structure is actually dry, not just surface-dry.
• Parts and materials handled with documentation. We use professional-grade drying systems from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry, and we log what equipment went where, when it was deployed, and what readings it produced. If a material gets swapped, you see it on the photo record before the crew leaves.
• Cleanup that leaves no trace of us, or the damage. Our crews are background-checked, uniformed, and named on your paperwork. They don’t track mud through your Flushing home or leave demolition debris in the driveway. The photo record on every visit includes a final walkthrough image set, part of the standard deliverable, never an upsell.
• On-time arrival with live dispatch. A live person answers every call, 24 hours a day, 7 days a week. No voicemail trees while water is still wicking up your drywall. When we give you a window in Flushing, we keep it, and if we’re running behind, we call you, not the other way around.
• Honest pricing locked before work starts. Haven Standard, Clause 1 again: the written price is delivered before anyone touches your property. No scope-creep additions once the crew is inside. No “we found something else” surprise at 80 percent completion. The price you sign is the price you pay.

Our Satisfaction Promise

If something’s not right, we don’t debate whose fault it was. We fix it. The 365-Day Done Right Promise gives every Flushing homeowner a full year to catch what we missed. A musty smell returning in month three. A floor that doesn’t sit flat after six. Trim that separated after the first heating season. You call (516) 386-9007, a live person picks up, and we schedule a return visit.

Here’s how the make-it-right process works. First, you describe the issue. We pull your job file, the photo record, the drying log, the written scope, and the signed warranty. We review what we documented against what you’re seeing. Then we send a technician, usually within 24 hours for active concerns. They assess, photograph, and write a new scope if work is needed. That scope gets your signature before any repair begins, same as the original job. No charge for the return if it’s our workmanship or materials. No argument about whether “satisfaction” means “kind of satisfied” or “fully satisfied.” The Haven Standard defines it: done right, or made right.

Alicia Brennan built this company in 2011 after years as a claims adjuster watching homeowners lose legitimate coverage because the restoration company couldn’t produce documentation. The 365-Day Done Right Promise exists because she saw what happens when a crew walks away with nothing in writing. We don’t do that. Every Flushing job gets the photo record, the drying log, the written scope, and the signed warranty. Four documents, every time.

Before

After

Licensed & Insured Backing

The real guarantee behind our paperwork is our license and our insurance. We’re state-licensed, insured, and bonded, which means if we damage your Flushing property, there’s coverage. If a technician gets hurt on your job, there’s workers’ compensation. If a subcontractor we bring in for reconstruction work makes an error, our general liability and our oversight both apply. Homeowners sometimes skip asking for proof of insurance; we don’t wait to be asked. Our license status and coverage details are available on request before you sign anything.

Licensing matters in Queens County because restoration work touches building codes, DEP regulations on sewage handling, and DOB requirements for structural repairs. An unlicensed operator can leave you with a finished basement that fails inspection when you sell. Our work is documented to IICRC, RIA, and IFA standards specifically so it holds up to insurer scrutiny and municipal review. The photo record, the drying log, the psychrometric data, the vapor pressure differential readings, the difference in air pressure that drives moisture movement, all of it turns restoration invoices into payable insurance claims. That’s not a side benefit. It’s why Alicia Brennan founded the company.

We also carry the Free Second Opinion as a standing offer. Bring any competitor’s written estimate for water damage, mold, fire, or reconstruction work in Flushing, and we’ll review it at no charge. Not to undercut, but to show you what documentation should look like. What equipment is specified. What drying standard is cited. Whether the scope matches the damage. Most homeowners have never read a restoration estimate before they need one; we think you should see a second one before you sign.

What You Receive on Every Flushing Job

We don’t bury the deliverables in fine print. Here’s what lands in your hands or your inbox before we leave:

• The written scope - line-item breakdown of work, materials, and equipment, signed by you before start.
• The photo record - dated images of damage, progress, and completion, included standard, never upsold.
• The drying log - daily moisture readings, psychrometric data, and equipment placement maps, formatted for insurance submission.
• The signed 365-Day Done Right Promise - stamped with the job number, the date, and Alicia Brennan’s guarantee.

Four documents. One standard. No exceptions since 2011.

Common Questions About Our Guarantee

Does the 365-Day Done Right Promise cover materials or just labor?

It covers both. If a material we installed fails, or if our workmanship caused the failure, we replace and repair at no charge. The promise is stamped on your job contract with the specific scope it applies to, so there’s no ambiguity about what’s included. Call (516) 386-9007 and we’ll pull your file.

What if my insurance company disputes the work?

We document to IICRC, RIA, and IFA standards specifically to prevent this. The daily moisture logs, the photo record, and the written scope are designed to turn restoration invoices into payable claims. If an adjuster still pushes back, we coordinate directly with them. Alicia Brennan’s background as a former claims adjuster means we speak the same language they do. Documentation gap is the problem this company was built to solve.

Can I get a copy of your insurance certificate?

Yes, before you sign anything. Just ask. We carry general liability, workers’ compensation, and bonding. No homeowner should let an uninsured crew into their Flushing home, and we don’t expect you to take our word for it.

What happens if I find mold after water damage repair?

We address it under the 365-Day Done Right Promise if our drying protocol missed residual moisture that caused secondary growth. The drying log will show whether we hit the target equilibrium moisture content for your materials. If we didn’t, we remediate at no charge. If new water intrusion occurred after we left, that’s a new event, and we’ll write a new scope with a new written price before any work starts, same as always.

Do you guarantee response time?

We guarantee a live person answers every call, 24 hours a day, 7 days a week. For emergency water, fire, storm, and sewage calls in Flushing, we dispatch as fast as road conditions and crew availability allow. We don’t promise a specific minute count because that’s theater, not service. What we do promise is no voicemail, no next-business-day callback while water is still moving, and a written scope before anyone starts work.

Is the Free Second Opinion really free?

Yes. Bring any competitor’s written estimate for restoration work in Flushing. We’ll review the scope, the equipment specified, the drying standard cited, and the pricing structure. No charge, no obligation, no pressure to switch. Haven Standard, Clause 1 applies to our own estimates too, so you’ll see what a written price before work starts actually looks like.

Written by Alicia Brennan, Owner at DryMark Restoration Flushing, serving Flushing since 2011.